Clinic survey results.
Thank you to all the people who took the time to respond to our recent survey. Could anyone who responded saying they would like to help out please either email us on or drop a note with your names and phone numbers on into the Clinic, as unfortunately most people didn’t put contact details on!
For anyone new to the area who isn’t aware of how the Clinic is run – it is a community Clinic, which means we are not totally funded by the Health Authority or Government. As a medical facility we are also routinely excluded from many avenues of grant aid. The shortfall is provided through fundraising and help from the whole community. A big thank you to all our supporters, we literally couldn’t do it without you.
The Sayward Community Health Society administers the funding and pays the bills to keep the Clinic running, VIHA supply the staff and a lot of medical equipment and consumables. Consequently, the Society doesn’t have any control over such matters as staff hours.
We do however have a marvelous VIHA area manager and are continually lobbying to improve things. We have come a long way already since 2011 when the Clinic was created.
We would like to address the main requests here:
Lab services were provided 2 days a week for a while and all that happened was that the same number of people came, but were split over the 2 days. This meant that the lab techs from CR saw less people. We need them here to enable the NP to see more patients, and the more people they see, the more often they will come, so lab days will have to remain one day a week.
We have had a chiropractor, physio, hearing tests etc here before and unfortunately, in an area this size (village/valley combined) there simply wasn’t enough people requiring such specialized services at any given time for any of these to be sustainable. All these specialists agreed to come here and they supported us for a long time, but as none are local, with the travel time and costs, they need more than one or a couple of patients to make it worthwhile. Our chiropractor also told us that while he had plenty of patients here, many of them preferred to see him in CR as it was a day out and they could get groceries at the same time!
Since the survey came out, we have a new more regular foot care nurse who will see people in their own homes, so hopefully she will have enough patients – generally around 5 per visit is required.
For anyone asking for a Doctor more often, there is very little a NP can’t do, so please see the updated information sheet contained elsewhere in this issue. If you are unsure if we can provide what you need, please call the Clinic and ask. We will mention this to Dr McFadden to see if she would like to visit more often, and if funding is available for this from the Health Service. She is here on 3 occasions in August.
It is not feasible for our Clinic to have a pharmacy due to lack of space and security reasons. We do not keep drugs on the premises. We can look into the possibility again of any provider being willing to do prescription runs to the Clinic. We have not managed to find anyone in the past.
The Society would love to have the Clinic open 5 days a week, and have Crystal there all the time, but this is a VIHA matter over which we have no control. We and the area manager are always working hard towards that ultimate goal and will continue trying. We have more NP hours now than when they started, and we didn’t have a receptionist at all for a long time, so things do move forward, albeit slowly.
We are looking into the possibility of running special programs, such as the Liver Clinic held in January. Anyone wishing to look into the feasibility of programs such as child health, diabetes care, etc could perhaps contact the Public Health Nurse and enquire as to what might be available.
Contact details for all practitioners are listed on the monthly calendar. We are trying to secure the services of a registered physiotherapist for this fall.
We are aware that we cannot always provide everything here as we are a Primary Care facility but we will continue to do our best and try to improve services as time goes on.
Sayward Community Health Society
Board of Directors.